Circle Logistics is taking industry innovation to the next level by utilizing artificial intelligence to streamline and improve backend operations that enable its team members to communicate confidently with customers.
Circle is using Transport Pro’s backend rate engine platform for access to non-API boards and competitive rates. Using its Spot Quote system Circle Logistics has successfully built multiple AI-enabled bots to monitor those boards and bid in real-time using the rate engine.
The platform integration allows Circle’s team members to assist customers more quickly and effectively for rate monitoring and automated bidding on API and non-API boards for the spot market.
“One of the most beneficial digital freight brokerage capabilities is monitoring data in real-time,” said Eric Fortmeyer, president and CEO, Circle Logistics. “These tools empower our customer service representatives to have confidence in the customer quoting ability to adapt to market changes in a volatile market. This tech is also helpful in managing back office day-to-day operations.”
Although API’s enable logistics service providers to quickly, efficiently and accurately retrieve and process data, some boards are not equipped with API-based software, so the ability to create bots to communicate with those systems enables Circle to offer loads that may not otherwise be easily accessible.
“Transport Pro’s backend rate engine platform compiles rate data from the loads a broker moves, as well as data from top load boards,” said Kenneth Kloeppel, director of technology, Transport Pro. “With this integration, Circle Logistics can build custom tools to communicate with APIs and non-API boards using bots that monitor the available load boards and offer real-time quoting based on preconfigured margins, which greatly empowers the Circle team and customers.”
To view Circle’s available positions, including some remote opportunities, visit https://circledelivers.com/careers/
About Circle Logistics
Founded in Fort Wayne, Ind. in 2011, Circle Logistics is one of the fastest-growing transportation companies in the nation, servicing over $700 million in freight spend. As a Top 50 Freight Brokerage Firm, Circle combines the dedication of a privately owned asset-based 3PL with the coverage of a public large-scale provider to create a superior modern freight experience. Circle is committed to delivering on three core promises to our customers: No Fail Service, Personalized Communication, and Innovative Solutions and provides coverage across all modes of transportation in the continental United States and Mexico, including Dry Van, Flatbed, Reefer, LTL, Expedite, Oversize and Air. For more information, go to https://circledelivers.com/